Originally Posted by
rossmacd
This is not necessarily a new team - there have been Special Services representatives for as long as I can remember at DEL and BOM (back when I used to travel to India frequently - I no longer do so as much, nor do I use BA where at all possible). I guess they have been rebranded like their LHR colleagues.
They are a great bunch of people, and will help you through the processes.
BA has a special services in BOM, at the old international airport.. where outside the terminal, they would greet you and take you inside.
Now with the new BOM airport(it is truly wonderful) that service is no longer there.