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Old Oct 29, 2019 | 2:19 pm
  #28  
Antarius
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Originally Posted by bitterproffit
But they have captive elites. Why should they bother to pay to train FA's better when their captives will fly them anyway?
Ask Smisek. I live in 2 UA hubs and thanks to him, many of us walked from Continental/United for good.

Simply put, I get better service from a Courtyard Marriott front desk agent consistently. It's not that hard.
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