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Thread: Scoot don't want to cancel after a double booking error
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Old Oct 28, 2019 | 8:48 pm
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jeffrocowboy
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Originally Posted by exwannabe
Well, you can beg,

But the website fairly clearly says they will only forgive the change fee. They will not refund a fare difference. And as such they would not be expected to refund the fare.

Can you change the mistake booking to a flight you could use in the future? Can you ask them if they allow an open credit for a future flight?

Does Australia have a law like in the US where if they sell on an AU facing website you have protection?
what protection would expect the law to make? OP made a mistake, and would not be unreasonable for an airline to stick to their stated policy.
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