Good to hear. My comments were not that bad though, actually casual but with disappointment. It was by no means a dagger. It was as others have said just underwhelming. Hotel service is not binary.
I am encouraged by the Hyatt response and as I said really get the feeling they are upping their game.
Originally Posted by
faboi0us
I'm in the market research industry and most organizations do take Customer Service Surveys very seriously. Typically detractors(negative feedback), will trigger an alert to senior management, they will typically then reach out to resolve any potential problems. The data is definitely being read and used to further improve, keep participating!