Originally Posted by
Eurynom0s
I got an email from Lyft today that seems to confirm they're going with the "get a number to show to your driver" system:
So hopefully this does indeed the way people were talking about, where you're not matched to a specific driver, and just get in line and show the code to whichever driver happens to be next in line once you hit the front of the line.
Yeah, the LAWA Commissioners had several questions about it in the most recent Board report, how the experience would work for riders, and basically the answer was "it depends on the TNC." Meaning the deployment is contingent on the app being used, each company has their own approach based on other airport deployments these companies have done, but I think both Lyft and Uber were going to use the code approach.
They said that based on their data, the average TNC dwell time in the Central Terminal Area per car (during peak hours) was 1 minute, 48 seconds (or maybe that's the expected dwell time, it was unclear in the presentation), and they feel that this new approach will reduce a lot of that time. Also they have done a bunch of statistical models trying to figure out best practices for traffic flows and staffing.
They will also be continuously monitoring data, with specific escalation methods if something isn't working in a hour/day/month. They gave an example of the escalation methods with respect to exit queue length in the LAWA staff report:
