I received this email from them yesterday:


Dear Member,

We are taking a few days to make some behind-the-scenes improvements to the I Prefer Member dashboard and online account management tools. This temporary service disruption will take place starting November 1, 2019.

During this time, please be aware that you will not have access to redeeming, viewing, or printing Reward Certificates on either IPrefer.com or the I Prefer App. If you have travel planned during this service period, please print the certificates you intend to use at the property on or before October 30, 2019, or ensure that you have received it via email. We apologize for the inconvenience this may cause. The Member Services team is available to help during this time should you need basic account information. Members Services' contact information can be found here.

Once the planned improvements have been completed, for security reasons, all Members will be sent instructions for changing their current password. Please be on the lookout for more information after November 4, 2019.

Thank you,
The I Prefer Team