If ANA had known that the 3 additional bags were gate checked at the previous airporr by AC, would ANA have charged the fees anyway?
In what form (credit card, etc.) were the extra $600. in fees collected and by whom?
What would have happend if the passenger did not hand over a credit card or other payment method after explaining the situation?
How would a company travel supervisor have handled this if it were business travel?
If the problem cannot be resolved amicably in the room where passengers proceed to the airline gates and is not resolved satisfactorily in the airline board rooms then that is what courtrooms are for.
Last edited by AllanJ; Oct 27, 2019 at 7:01 pm