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Thread: Help with Marriott no show fee - GNS fee
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Old Oct 27, 2019 | 11:37 am
  #12  
hotelboy
10 Countries Visited100k100 Nights5 Years on Site
 
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 386
Originally Posted by Flying for Fun
Pure conjecture!

I have changed one revenue reservation when my aircraft went MX and didn't depart until 24 hours later. Working with the property directly via chat (I was already checked-in), they graciously shortened my stay by one day and upgraded me to a Junior Suite with a 7:30 am check-in the following day with no Fees.

A second 2-night award stay, again already checked-in, was canceled without fee and my points returned when a delayed visa prevented boarding my flight.

Don't paint the entire Marriott portfolio with the St. Regis Aspen's brush! It makes you look just as bad.

James
If other hotels choose to lose money by not charging no shows thats on them. As an owner there is almost zero tolerance for lost revenue.
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