I set up a LifeMiles account some months ago but haven’t used it... so I have found my login LifeMiles user number... from an old email.

Have input my password - and it won’t let me login! Says ‘INVALID LIFEMILES ACCOUNT NUMBER’.

Couldnt yet my head around it, so created a duplicate account instead with all of my details under another email address.

Initially I was then able to login and look at some redemption options (thinking of purchasing Miles).

HOWEVER, I went away from the computer for a while and my session timed out.

Ive tried to log back in with the account details (which I wrote down this time!!!) - and now I’m getting the same error message saying that my user account number is invalid???

Anyone had experience with this issue - it’s the account number exactly as they’ve emailed to me a short time ago!!