Originally Posted by Marriott Bonvoy Lurker II

Hi smilesansan,

According to terms and conditions 3.2.c. ii. If a Member fails to cancel a guaranteed Award Redemption Stay reservation within the permitted cancellation period, the Participating Property will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s Account.

If the Points for the reservation are not credited back to your account, please call customer service. Or if you could provide your Marriott Bonvoy account details to us via private mail here or by email below, we are happy to assist.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]