If you received an emailed offer, please beware. Read fine print carefully. Here is the communication to Delta.

On October 17, 2019, I received an email regarding SkyMiles Select. I read the opening part, and signed up. Later on after an hour or so, I had a question, so I reopened email and went through all FAQs. Based on my review, I did not see need for this program as I already have a Delta SkyMiles Platinum card. So, I initiated a chat to cancel the enrollment. The representative clarified my question and agreed to cancel and refund the amount. He did not email me chat confirmation as promised. Since eight days have passed, I checked my American Express account, and followed up with a representative and supervisor named Mike. Mike refused to credit my amex account. I find this un business like. The email presented incorrect information and was not clear on certain language. Therefore, I ask for the refund promptly. This whole process took almost two hours of my productive time. And, your action amounts to a fraud and bait and switch. Your failure will compel me to seek other avenues for redress.