Originally Posted by
freed0m
ANA ticket did not include additional luggage allowance, so what's ANA's mistake charging for additional luggage? If Air Canada made a mistake, it is Air Canada's problem, not ANA's.
The mistake is not the charging for additional baggage per se, but collecting the charge from the passenger, instead of from Air Canada. Clearly ANA need to collect whatever amount from AC, not the passengers, who are evidently not at fault in a forced gate check situation. What should they have done? Insist on immediate delivery of their hand baggage to the gate or baggage re-claim?