My RR password, as well as that of an associate, did not work this afternoon, though passwords of several other RR accounts worked, without any issues. A couple of hours later, this email message was received:
Important information about your Rapid RewardsŪ online account
Dear Xxxxx,
The security of your account information is a top priority for Southwest AirlinesŪ. It appears that your account may have been accessed without your consent. As a result, we have deactivated your current password to protect your account, and you will need to reset your password.
Calling WN, the agent did not know about any issues; then, she checked her personal account, only to have the same problem and email message. Her Help Desk knew nothing, but was passing the inquiry on to Corporate. In the meantime, I was directed to change passwords. At this point, they don't know if it's an IT glitch, or if there is actually a legitimate reason for a security concern.