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Thread: Help with Marriott no show fee - GNS fee
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Old Oct 25, 2019 | 9:06 am
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swag
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Originally Posted by AveApostle
I was charged for a no show even though I cancelled, but received a refund after complaining (it was an award stay).

Speaking of award stays, and not to threadjack but is it customary to be billed for award nights? I'm rather rare to Marriott but was surprised. $33 with tax (Room was $28.75!) This was not a cash + points stay either; anyone able to help? Thanks.
Should be free, but due to imperfect IT, it's not unheard of for members to receive folios or be charged for the amount that Bonvoy pays to the hotel. If that's what happened here, a phone call to the hotel should get the charge reversed.
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