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Thread: Help with Marriott no show fee - GNS fee
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Old Oct 25, 2019 | 9:02 am
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Originally Posted by hotelboy
Not sure why everyone is still harping on this. It has been beat to death. On the topics of no shows...if you do not show up for your reservation you get charged for it whether you inform the hotel or not. Do not be surprised. It is called a credit card guarantee for a reason.
Pure conjecture!

I have changed one revenue reservation when my aircraft went MX and didn't depart until 24 hours later. Working with the property directly via chat (I was already checked-in), they graciously shortened my stay by one day and upgraded me to a Junior Suite with a 7:30 am check-in the following day with no Fees.

A second 2-night award stay, again already checked-in, was canceled without fee and my points returned when a delayed visa prevented boarding my flight.

Don't paint the entire Marriott portfolio with the St. Regis Aspen's brush! It makes you look just as bad.

James
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