FlyerTalk Forums - View Single Post - The 2019 BA compensation thread: Your guide to Regulation EC261/2004

Oct 24, 2019 | 4:12 am

#1389

timharris

Join Date: Jul 2012

Programs: BA GGL / Marriott Ambassador

Posts: 70

Quote:

Originally Posted by Chalkie

I was on BA0085 LHR-YVR on 23 September. I submitted an EU 261 compensation claim and received the response below from BA:

"I’ve checked the details of your flight and can confirm your flight, BA0085, at
16:20 GMT was delayed for 216 minutes. I’ve included the details below for your reference.

Flight BA0085 from LHR to YVR
Scheduled departure date and time: 23 September 2019 16:20 GMT
Actual departure date and time: 23 September 2019 20:04 GMT
Scheduled arrival date and time: 24 September 2019 01:55 GMT
Actual arrival date and time: 24 September 2019 05:31 GMT
Total delay: 216 minutes.

I have looked into the reasons on why your flight was delayed and I can see that the flight was delayed for a total of 216 minutes. Unfortunately, 54 of these minutes were due to airport security staff issues which we're not responsible for. The remaining 170 minutes of your delay were due to technical issues on the aircraft. We're liable to pay for this type of delay, but as this is under 180 minutes, your claim for compensation under EU Regulation 261/2004 has been refused."

I was also on BA85 on 23 September, and received £268.45 compensation based on a 3-4 hour delay, so at the very least the handling of the claims has been inconsistent.