Bassinet on codeshare
Hello, I'm hoping for some advice on this bassinet debacle I have going on. FYI mods, this was posted in the KE section however I figured this may be better suited in the DL forum. Please remove if I'm wrong.
I booked, through DL, the following route: San-LAX-ICN. The ICN leg is operated by KE. During booking I confirmed through DL that once my child is born, I'd be able to add them as an infant and have a bassinet seat. Fast forward to today, DL is saying they cannot assign bassinet seats and can only attach a request on my ticket. I contacted KE to confirm the request was added but was told it won't matter because they can't give bassinet seats if I'm on a code share reservation. The rep said the only way I could have a bassinet seat is by either canceling the reservation and rebooking through KE, or flying on DL metal only.
Anyone have a similar experience or advice on how to handle this? I'd really hate being stuck without a bassinet with a 2 month old