Originally Posted by ProfRB

The Economist reports: "Nearly half of Delta’s mishandled bags are delivered by travellers who use Roadie’s app to see if suitcases need dropping off along their drive home. The carrier’s head of cargo, Gareth Joyce, says this has cut costs, speeded up deliveries and boosted customer satisfaction. Alaska Airlines, Southwest and United also use Roadie to return lost luggage."

I'm curious whether anyone here has participated, and if so what your experience has been. The same app discusses apps that connect passengers with generous travel allowances to folks who need stuff shipped. If that takes off, I can see that leading to restrictions on the number of bags that airline status-holders can check without charge.