FlyerTalk Forums - View Single Post - The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Old Oct 23, 2019 | 3:58 am
  #1382  
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Originally Posted by luvadealme
Dear all, I just received my BA response. My flight arrived exactly 3 hours after original intended time, as confirmed by them (180 mins Total Delay). However they claim 178 minutes is technical fault while 2 mins is due to 'lost time in the air' to quote their response 'Weather factors such as wind speed are outside of our control and therefore we are not liable to pay EU compensation in this case.'

<snip>..

Should I push back here?
Yes I would push back as others have already stated.

Under EU261 it is the time the doors are opened and passengers allowed to disembark that stops the clock not when a flight lands or arrives at the gate.
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