Originally Posted by JustinMSP
CO & DL tends to upgrade elites at the gate because CO & DL typical don't release all F seats until a few hours before the flight, whereas NW releases most of F seats. However, in some case, I had some bad experience like you did with NW: stuck in coach, while 2 F seats were given to non-revenue passengers! A letter to WP and got 2 complimentary upgrade coupons.
Not long ago I had the same experience on NWA. FC seats were given to standbys(Ichecked with a friendly FA) while I was in coach. I wrote a letter explaining the circumstance and requested FC upgrade coupons. I am only Silver and my reply ignored allof my questions and just gave the standard "WE try to do the best for all our passengers".
Kind of disappointing.
SNOW