Originally Posted by
marlee1421
Today, after what seemed like an endless wait, a spend tracker finally showed up on the web site. It does not resemble the circular configuration that others have shown from the app, but it looks accurate to me. Maybe the hapless Marriott IT dept is finally showing some signs of competence.
Having worked in such projects, I think it's important to note that the ability of the IT department to implement feature enhancements is almost entirely limited by management's budgets for such. The actual project managers and developers may be 100% competent, but they only work on features in the order they are prioritised by the product/program managers. These program managers are probably focused on what the Bonvoy program overall is asking for from a top level, with "minor" items like fixing spend counters lower in their priority list and only taken care of when there's a free cycle.
So feedback is best placed as high up as possible - getting upper management to resource these IT projects better so that there's time and money to implement small features too, not just the big projects driven by the Marketing team.