FlyerTalk Forums - View Single Post - What to do about a business that takes AMEX, but employees can't accept it?
Thread: What to do about a business that takes AMEX, but employees can't accept it?
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Old Oct 21, 2019, 4:13 pm
  #14  
codfather
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by mtofell
Terrible implementation of a policy by a business if the employees are telling customers they, "don't want to get in trouble" for taking the card. The business either takes it or it doesn't. I don't accept it for my business and am not even sure what would happen if I tried to process one. Maybe it would go through? I just don't want to pay the merchant fees. Our average amount is around $500 and the Visa/MC % is bad enough. People always seem to find a Visa when they learn we don't take Amex.
Exactly! I prefer to pay with my Amex because I get a lot more points when I do, but I will just use my Visa without issue if it isn't accepted.

The behaviour demonstrated here though is simply unacceptable...
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