Originally Posted by smilesansan

I used my certificate to book a room in one of the Marriott hotels. However I was able to get there and check in. I lost one free night certificate. At the same time I also found out my credit card was charged a $39.95 fee. I called the hotel and asked and they said it's because I didn't show up. Is this a new policy? When I realized I could not make it, it's too late to cancel the reservation. so I just left it there. It's my fault not to cancel earlier, so i just gave up the certificate. However, can they take my certificate and charge me no show fee at the same time? does anyone have an experience like this? please help. can i ask the hotel or the credit card to waive the fee? i have the marriott credit card.