Originally Posted by
smilesansan
I used my certificate to book a room in one of the Marriott hotels. However I was able to get there and check in. I lost one free night certificate. At the same time I also found out my credit card was charged a $39.95 fee. I called the hotel and asked and they said it's because I didn't show up. Is this a new policy? When I realized I could not make it, it's too late to cancel the reservation. so I just left it there. It's my fault not to cancel earlier, so i just gave up the certificate. However, can they take my certificate and charge me no show fee at the same time? does anyone have an experience like this? please help. can i ask the hotel or the credit card to waive the fee? i have the marriott credit card.
Hi smilesansan,
According to terms and conditions 3.2.c. ii. If a Member fails to cancel a guaranteed Award Redemption Stay reservation within the permitted cancellation period, the Participating Property will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s Account.
If the Points for the reservation are not credited back to your account, please call customer service. Or if you could provide your Marriott Bonvoy account details to us via private mail here or by email below, we are happy to assist.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]