Originally Posted by
rtl198
do I wait for them to confirm they're not budging, and then proceed to CEDR for a decision?
Customer Relations only occasionally change their position, so my advice after the first reply - assuming it is not acceptable to you - is to re-iterate the reason why they are wrong (TuiFly) and ask them to allow a CEDR referral "if your answer will not change". Then your CEDR submission should have 3 or so quotes from TuiFly to back up your claim, plus a bit on failure to take all reasonable measures to run the advertised schedule given they had multiple weeks notice of the strike.