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Thread: Hertz CS has gone downhill
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Old Oct 16, 2019 | 6:06 am
  #8  
TravelinSperry
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Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
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Originally Posted by ng1265
the Guaranteed vehicle availability is here in the PC T&Cs
*Guaranteed vehicle availability


Guaranteed vehicle availability is available with a minimum 48 hour advanced reservation. Vehicle availability is offered at participating Hertz locations in the U.S., Canada, Namibia, South Africa and participating airport locations in Europe (Brussels, Berlin, Dusseldorf, Frankfurt, Hamburg, Munich, Stuttgart, Helsinki, Oslo, Rovaniemi, Turku, Paris Orly, Paris Charles de Gaulle, Marseille, Nice, Toulouse, Lyon, Bordeaux, Athens, London Heathrow, London Gatwick, Manchester, Edinburgh, Birmingham, Dublin, Milan Linate, Milan Malpensa, Rome Fiumicino, Amsterdam, Vienna, Lisbon, Madrid, Barcelona, Stockholm, Goteborg, Geneva and Zurich). Guaranteed availability only applies to Economy through Full-size 4-Door cars.


https://www.hertz.co.uk/rentacar/eme...esidentsCircle
So what does this mean? I made my reservation well in advance (>1 week). I'm supposed to get guaranteed availability as a PC. They were out of cars (obviously). So what are they supposed to do? Surely not what they did... which was to not reimburse my Uber fare, not help me locate another Hertz car, etc.

Also - I can't find this benefit on the USA Hertz website. It's missing on all overview PC benefit pages:
https://www.hertz.com/rentacar/misc/...e=GPR_FAQs.jsp
Last edited by TravelinSperry; Oct 16, 2019 at 6:32 am
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