FlyerTalk Forums - View Single Post - Worried new hotel won't open (Element Anaheim) can't rebook due to pointsavers
Old Oct 16, 2019 | 4:58 am
  #2  
Horace
30 Countries Visited
2M
80 Nights
20 Years on Site
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,366
Originally Posted by mdurette
BUT...now that PointSavers has kicked in, the point cost is higher and I don't have the extra points at this time.
I'm not sure I understand. By definition, PointSavers means fewer points per night than the usual chart. The PointsSavers component of the program has been around for many years, going back to when it was Marriott Rewards. Now, the PointsSavers chart also has the new Off Peak, Standard, and Peak columns, like the usual chart, but the points per night are lower: https://www.marriott.com/loyalty/red...oint-savers.mi

Do you have a points reservation for the dates you want, with points attached? If so, you have firm reservation and the number of points will not change. If you have a Points Advance reservation made after the recent rules change, then the points per night can shift between Off Peak, Standard, and Peak until you attach points.

Originally Posted by mdurette
Do I have any options with Marriott, allowing me to change this reservation now for the original points costs into the same category?
Do I just hold tight and if so, if the resort doesn't open will Marriott automatically make good and put me up in another place?
Currently platinum - but may revert to gold for 2020.
If you "change" a reservation, you're canceling the old reservation and making a new reservation. The new reservation will not inherit the point cost or any other attributes of the old reservation.

If you keep your existing reservation and the hotel does not open on schedule, Marriott Bonvoy should take care of you — but you cannot assume it all be automatic. Stories over the years on this forum suggest that when a hotel fails to open, some hotels do a better job than others. The Ultimate Reservation Guarantee does not apply if the hotel is not open for business. In other words, you should be taken care of, but it might require effort on your part to have the reservation transferred to a comparable property.
Horace is offline