Originally Posted by
gpeso8
Quick question, I just called CX to use my AsiaMiles to upgrade a segment of a upcoming flight. The upgrade was confirmed and the agent told me that they would call me back to collect the tax difference, is this normal? How long does it take for them to call you back? My PNR is now showing the same flight now in business and economy.
Yes. Because Marco Polo Club which you redeemed the upgrade is not authorized to ticket. HKG Sales will call you to collect the tax amount. It can take anything within hours to 2 or 3 days.