Old Oct 15, 19, 7:10 pm
Join Date: Aug 2010
Location: YYZ/YUL/YOW
Programs: TK*G/E+ SPG (G)
Posts: 2,947
Originally Posted by CanadianWings View Post
My connection in YVR was only about two hours thanks to the AC flight coming in late and I did ask the ANA agent if the bag could come off the aircraft but she said it wasn't possible as the bag was already tagged to the final destination when it was gate-checked in YYC.

I did send an email to the CTA as well regarding what happened, so far nothing has been heard back yet.
I wouldn’t bother with the CTA. I expect they’ll tell you that AC’s tariffs allow it to force you to check in your carry-on bags, and ANA’s tariff allows it to charge for them. Their core philosophy is that the onus is on the passenger to prove that the airlines violated their tariffs by charging you. Unless you’re getting a competent lawyer, or are one yourself, good luck. Go through their decisions to see what you’re up against.

You will be much better off going to small claims court instead. CTA is usually a waste of time and energy.
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