Originally Posted by
LJ7006
Assuming if you had made the reservation 48hrs in advance or 24 if you are a presidents circle member. If you didn’t then you can skip everything from this point on as they are not obligated to you a car.
HLE and Hertz airport have a completely different fleet so their hands are tied unless LAX is willing to release the car to them. The airport location has say on whether to release a car to HLE or not and also if you did not rent a car from the said location per company policy they can’t do anything to compensate you because they simply don’t have the ability to do so.
I would say $35 to cover your $14 uber ride seems more than reasonable.
Where do you think HLE cars come from? They shuttle them in from the airport. How do I know? I used to work at Hertz. And we shuttled cars to/from all the time. Further, they could at the very least make the phone call for me to Hertz CS or the airport to make sure the other location honored the rate I had. But instead they said, sorry no cars (and turned their back on me). I made the reservation weeks in advance and flew across country figuring the reservation would be there. Nope, no car. Fine. But to then turn their back? And here you are saying a company that rents cars and took my reservation has absolutely no obligation whatsoever to that renter? Further - they of course have the ability to offer a Hertz certificate as compensation (or reimbursement). And finally, where is the city manager? I mean, why won't he respond? What sort of CS is this?
And where are your facts re company policy? That is/was not the policy when I worked there (admittedly a long while ago). It doesn't pass the sniff test... a car rental company who takes a reservation and has no cars when a customer shows up should at the very least attempt to assist that customer. I can't imagine it's Hertz company policy to say... "bye, and turn their backs" and then for their city manager to not respond to repeated requests to chat with him re this.