Originally Posted by
Astrophsx
I don't believe this is correct. Breakfast is only for Globalists and those who book on certain cash rates. Currently staying in a three bedroom villa and I asked the property and Hyatt concierge before our stay, , as well as our butler while on the property. All of which informed us that only Globalists are provided free breakfast on award nights. The in villa breakfast is 390k++ IDR per person. I'll post a review in the coming days as we were upgraded to a 3 bedroom hillside villa due to a wedding buyout. We've been blown away by the pampering the butler who is assigned to the 3 bedroom villa has provided. Many complimentary items. I will say that we've had some Alila/Hyatt issues as the hotel did not want to allow us to have a 3rd guest which is allowed for free with an award booking. We had to contact Hyatt concierge several times to get this resolved.
Hi Astrophsx, that's concerning regarding the 3rd guest in a room. I've booked online at Hyatt's website and when booking, I've indicated it's for 3 guests (2 adults & one toddler)--I hope this won't be any issue come check in time. Did you face obstacles w/the 3rd guest in a room from Alila when checking in? And since you mentioned you had to contact HC a few times, I take that to mean it took a while to get resolved? Any info would be appreciated, thanks!