I reserved a car at a Hertz HLE location at the Marriott hotel in Marina del Rey CA. They had no cars. The representative would do nothing (and I mean nothing) for me.
The representative said:
1- I should call another car rental company to locate one. Apparently his loyalty to Hertz is less than mine.
2- He refused to call other Hertz locations to see who had available cars (LAX had cars).
3- He refused to shuttle one over from the airport saying that was not how it's done. Apparently he thinks cars are created out of thin air.
4- He refused to reimburse me for my Uber fare to another location to get a car (I ultimately was able to rent a car at Hertz LAX and it cost $14 to get there).
5- He also refused to offer me a certificate off a future rental for all my troubles (going to/from the airport was a hassle not to mention the time lost due to me having to call the airport manager and 800 CS to get them to honor the original quote).
I repeatedly tried to contact the city manager [name redacted] but he will not respond to me. I finally (after 3 weeks) was able to get a response from Hertz general Customer Service. They said they will offer me a $35 Hertz cert on a future rental for my troubles (which comes as paper to my home). They are still not offering to reimburse the Uber fare - although they will look into it further.
I understand cars are not available from time to time. What annoys me is the way they handle the situation when this occurs. And to make matters worse... the location refuses to respond in any way whatsoever and I'm left with general Hertz CS who simply is offering me $35 for my inconvenience. Way to piss off your best customers Hertz.
Should I just accept their lowball offer and move on? Or do you think I should continue to press them for Uber reimbursement and/or a higher cert amount?