Originally Posted by
Often1
For the purpose of the broader audience as this situation is now resolved:
1. Prior to the day of travel, it is the ticketing carrier, e.g. BA which handles rebooking.
2. On the day of travel, it is the operating carrier, e.g. AA which handles rebooking.
1. How is the situation resolved?
2. Are you agreeing or disagreeing with me? For clarity, I'm saying the AA guidelines apply though BA will have to process the refund - naturally since it's avios.