I've never thought of BR as a great airline and I do think they should offer more compensation than $200. That said, are you really declaring that a seat that merely would not recline automatically, and that you had to wait for staff a whole five minutes to manually change, made for the most terrible flying experience you have ever had? You haven't expounded at all on the ground experience so it's difficult to imagine what could have been so poor, and I'd simply caution against assuming Japanese airlines like JL/NH would have responded more positively since BR is run very much like a typical Japanese company.
Last edited by gengar; Oct 14, 2019 at 11:00 pm