No problems getting a seat change from 11C to 07A by phone agent. I asked if he could ‘see’ my HVC seat choices online after he had just moved me; he said he couldn’t see the HVC zone seats.

I have encountered this issue before, and self-check kiosks always say ‘Koru’. Grateful that at least partial functionality remains during booking and check-in, if not between.

I made a dummy booking just as I was calling the agent to see what was available, and compared this with the app seat map after the change.


Dummy booking using TG*G credentials. wanting to move from 11C to 07A

After the agent moved me, still using my TG*G credentials