What is the standard procedure for a flight booked with CSP points (so, through the Chase Rewards portal/Expedia) on an airline that goes out of business?
Seemingly the recommended answer is a chargeback (if you booked with your CSP or CSR), but I don't know how that works if you used points. The first person I spoke to was unable to immediately refund the points and told me I'd hear back in 7-10 business days.
Airline bankruptcy is of course not covered by their insurance policy. Airline that went out of business was Adria. It was a flight that connected with Lufthansa in Munich. Lufthansa & Expedia have both said they're unable to touch the ticket, Chase travel advisors have said I should file a chargeback with Cardmember Services (I think that is what the 7-10 business days escalation is for with my points?)