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Old Oct 14, 2019 | 2:53 am
  #527  
Thai-Kiwi
FlyerTalk Evangelist
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Join Date: Mar 2005
Location: WLG/BKK
Programs: NZ Koru Plat, TG*G, QF G, Accor Plat
Posts: 12,939
OK, so booked a TT flight today and entered my TG*G ff# to make initial seat selections.
No issues selecting HVC-zone seats on the 320NEO.

I accessed the booking this evening as I was pondering a seat change, but it seems that (again) the system doesn’t recognise my TG*G status. This isnt a new bug, but it remains annoying.

I tried re-entering the number, clearing cookies, using the app, and standing on my left with my tongue poked out. Nothing worked. I might call tomorrow just to see what the call centre staff can see. I didnt use my middle name on the NZ booking (this features in my TG profile), but my TG status was picked up ok during booking without it. Could it be possible this causes a data mismatch when NZ goes back to query my TG status?

Any recent experience of this bug from others who have recently entered a non-NZ ff# with *G status ?
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