I had a 7 night stay booked in a Deluxe room on their extended stay rate. The rate included 20% off F&B among other benefits which at check out they tried to argue did not apply to room service despite no mention of such restrictions on confirmation and ultimately applied the discount. No room upgrade given (they were sold out some nights of stay) and I was assigned a room on the 6th floor. The initial appearance left a lot to be desired with broken, bent & dusty mini blinds you might find at some roadside motel. However, the bed was comfortable and the linens were clean and I had no troubles with the wifi. The minibar was a drawer type refrigerator built into the wall with a large section reserved for personal items which was a nice touch. There was also a (slightly hidden) sliding mirror partition between the bathroom and the bedroom which contributed to the overall design aesthetic of the room. The bathroom had separate shower, soaking tub and Toto toilet along with Aromathearpy amenities. No green choice here with even hung towels being replaced daily. A butler's cupboard near the entrance of room allowed staff to leave (or collect) things in the cupboard which could also be accessed from inside the room without opening the door.
My rate had breakfast included but the one day I tried to go to regular restaurant there was a long line waiting out in the heat (you need to exit hotel and cross a small plaza to enter restaurant Beach Road Kitchen) waiting to get in so I went back to the lounge on the 2nd floor which while it got crowded I never had trouble finding a seat. I thought the food offerings in the lounge were quite good and generous timings. Breakfast from 6:00 - 10:30, Afternoon tea 2:30 - 5:00 and the evening service was 5:30 to 7:30 but drinks were served 5:30 to 9:30.
The hotel invited me to a "wine appreciation event" near the end of my stay. The reception was held in the adjacent NCO Club Stags Room and featured a beautiful large charcuterie board, passed appetizers and wine pairings explained by the head sommelier. The general manager and other hotel management were present to mingle with 10-15 guests. I couldn't stay very long but they explained they do these type of events from time to time at different venues in the NCO Club and it was a nice change of pace from the busy lounge.
The narrow lobby wasn't great for relaxing but there was lots of nice seating on the 18th floor sky deck. I didn't try the famously cold pool but I really enjoyed sitting out on the comfy chairs during a rain storm watching the skyline, this was probably my favorite space of the hotel.
Overall I had a fine stay. I enjoyed the modern decor, Its connection to SunTec Convention Center served its purpose and the lounge was good though my room could have done with some maintenance attention.