Originally Posted by Vitaforce

I have had this card for over 20 years with never a late payment and the representative wouldn't budge when I asked about waiving the annual fee of $69 that is impending next month. Customer loyalty and excellent payment history meant nothing. The 3,000 annual bonus points doesn't come close to negating the annual fee. Representative also could not guarantee a statement credit would be offered if I called in the future asking for one in the amount of the annual fee. So basically, I would have to gamble to see if the representative would offer a statement credit next month. If not, then I would cancel and then immediately lose $69.

I am disappointed at how the SWA Chase Visa disvalues longtime customers.