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Old Oct 12, 2019 | 2:28 am
  #22  
tuonopepper
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Originally Posted by JAXBA

I know he does, but going straight to that level creates double work and makes it harder to respond to CEO-level complaints that deserve that team's attention



Incorrect.



Genuine and serious. At least try and get a decent response from through the correct channel first, then escalate if needed. Going straight to the top just bleats DYKWIA?

Even the amusing/misguided consumer advocate Christoper Elliott says to start at the beginning and work your way up.

Anything else is jumping the queue.
Starting at the beginning and highlighting how those efforts have failed also adds weight to your complaint when it gets to senior complaint resolution, otherwise they just think you are trying it on.
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