Originally Posted by
JAXBA
I know he does, but going straight to that level creates double work and makes it harder to respond to CEO-level complaints that deserve that team's attention
Incorrect.
Genuine and serious. At least try and get a decent response from through the correct channel first, then escalate if needed. Going straight to the top just bleats DYKWIA?
Even the amusing/misguided consumer advocate Christoper Elliott says to start at the beginning and work your way up.
Anything else is jumping the queue.
It works quickly effectively and expediently, I met the CEO of a major customer service business and we were chatting about customer complaints. He said that a complaint to the CEO is what he would advocate every time - ok not if your milk is off and needs to be returned to the supermarket but for any non delivery of a customer service. He didn’t mind being contacted as it showed chutzpah!
Last edited by Prospero; Oct 12, 2019 at 4:29 am
Reason: Repair quotation frame