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Old Oct 11, 2019 | 3:09 pm
  #16  
JAXBA
 
Join Date: Mar 2009
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Originally Posted by tuonopepper
I'm pretty sure he has a PA or customer service team that actually take a first look through his inbox anyway.
I know he does, but going straight to that level creates double work and makes it harder to respond to CEO-level complaints that deserve that team's attention

Originally Posted by CharlotteC
It’s the only way to get a quick and efficient response rather than being fobbed off...
Incorrect.

It works when you have a genuine gripe
Genuine and serious. At least try and get a decent response from through the correct channel first, then escalate if needed. Going straight to the top just bleats DYKWIA?

Even the amusing/misguided consumer advocate Christoper Elliott says to start at the beginning and work your way up.

Anything else is jumping the queue.
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