To help squash this fantasy of an ANA ideal I’ll recount the only time I took ANA business flights (paid). Just before returning to London I had had kidney stones and was given some heat sensitive pain medication to help with getting back to the U.K. All I needed was assistance in keeping them cool (cabins can be very warm). Nope! ANA were not interested at all. Thankfully there was an Eastern European cabin crew on board, like a minnow darting around the big fish. He discretely got involved and rigged up a cup and ice solution for me. I’m still thankful to him personally, but I feel I have a much clearer view of what ANA actually is after that experience, which has been helpful (in its own way).