Originally Posted by
lindros2
Who is responsible?
Delta's rep (Elmer Fudd's sister) and Virgin pointed fingers at each other.
ATL LHR changed A330 (okay) to A340 (crap) and now we have crap seats.
No notifications (email, etc.) at all.
The booking agent is responsible for notifications. Although I don't think it is standard practice to notify about equipment-only changes