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Old Oct 10, 19, 7:43 pm
  #1077  
ericdabbs
 
Join Date: Dec 2013
Posts: 3,198
Originally Posted by viking123 View Post
Arghhh.... All my accounts have now been locked and suspended; Serve Member Agreement, section 15d. The accounts cannot be reopened. They will send me 4 checks.

I wish that I hadn't called about the problem of adding debit cards. In particular, since it later turned out that the problem was on their server and affected all customers.

It seems that my issue was not only sent to tech support but also to compliance, They reviewed my accounts and saw multiple loads from different debit cards* and that seems to be in violation of the Serve Member Agreement. I had actually talked to AmExp Exec Office about this several years ago, and was then told that such activity was not in violation of the Serve Member Agreement....

Not sure if it would help to write to Incomm (who acquired the AmExp prepaid card business).

*) Needed to meet spend requirements
That sucks. It would be an interested data point if you wrote to Incomm to see if they can resolve your issue. You gave the Serve rep access to review all the Serve accounts instead of just limiting it to 1? I mean shouldn't the worst case have been that the 1 account you called in about got burned and not affecting all your accounts.
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