Marriott has really stuffed me around on a rewards booking taking me a lot of time before they finally said that I'd done the right thing. I asked them for 20K points for all my wasted time and as their system is to blame, not me. They gave me 5K. I feel miffed. Should I pursue it a further 15K points, if so how to take it higher than an associate - any advice plse on further contact details higher up? I'm platinum.