Originally Posted by
tomvancouver
I think this thread is the best place to pose this question.
I had to cancel the return part of a $900 Flex itinerary, and waited until I'd flown the o/b.(YVR-YYZ) as otherwise I'd have effectively lost the entire value when rebooking just the o/b (which was also very expensive at a late stage)
To my surprise I was given a credit for $750. I'm aware that I will have to phone in to use it and may not get the same price as I can see on AC.com, but that values my flown segment at only $150
Do they look at the current cost of my return portion (YYZ-YVR) which is clearly more expensive than when I had booked it some months earlier?
Did I get lucky, or is this standard?
Why didn't they use historic pricing instead and only credit me with about $450?
Domestic fares don't use historical fares on reprice.
Without knowing the full fare construction, there's no way to know exactly what happened.
Fares on AC.com are the same as when calling. No difference.
The reason why they can't know in advance is because they don't know exactly what you will rebook, and how it may or may not affect all the line items of the fare construction (you don't get a credit, you just exchange a ticket and each line item gets offset with itself, but not with other line items).
Don't forget that your ticket/PNR was originating YVR, so when reprising you probably saved already 8% on taxes compared to what the website was displaying.