Originally Posted by
tomvancouver
I think this thread is the best place to pose this question.
I had to cancel the return part of a $900 Flex itinerary, and waited until I'd flown the o/b.(YVR-YYZ) as otherwise I'd have effectively lost the entire value when rebooking just the o/b (which was also very expensive at a late stage)
To my surprise I was given a credit for $750. I'm aware that I will have to phone in to use it and may not get the same price as I can see on AC.com, but that values my flown segment at only $150
Do they look at the current cost of my return portion (YYZ-YVR) which is clearly more expensive than when I had booked it some months earlier?
Did I get lucky, or is this standard?
Why didn't they use historic pricing instead and only credit me with about $450?
AC IT has issues dealing with current prices; I'm not convinced they have any good (easy/accessible by call staff) way to determine what cost something was on a prior date.
I've also taken an item back to a store before and said look, I don't have a receipt, nor do I have any idea when I got it (over a year) but can I get a credit. And I got a credit. I have no idea if the credit was more or less than I paid because it was well over a year prior and so they gave me the current cost because tracking back what it cost so long back wasn't worth it.