A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
At least when I phone my concierge, if she doesn't immediately answer, there's an option to be connected to some other concierge on the team. This works reasonably well, although I wish it were possible to know when calling whether she's on another call versus being on a long vacation (or sick leave). I'm willing to wait for my own person, but not for long given the time-sensitive nature of most requests.