Originally Posted by
MSPeconomist
If stuff is bundled and not every item in the bundle is delivered, the proper outcome would be a refund of the entire price of the bundle bacause it's possible that the customer decided to purchase the bundle in order to get the one item that wasn't delivered. Since it apparently wasn't possible to purchase just the one item separately at a known price, if AC won't do the refund (in real money, not a voucher and certainly not a percentage off cert), IMO a chargeback through one's credit card is appropriate, and should be for the price of the bundle (or price difference between a ticket with and without the bundle).
On one hand, I agree, because it would encourage companies like AC to behave.
On the other hand, if you claim you paid an extra $50 for a $7 beverage... I just don't believe you.
But if they selected preferred seats and were reassigned, that's probably the majority of the upcharge from Basic to Comfort.
Originally Posted by
jjlm
I have purchased Comfort fare a few times when the price was really not that much more than the Flex fare (at times a difference as low as $20 on a YVR -> YYZ flight) My motivation is just the extra AQMs since I already get Zone 2 boarding and access to preferred seats. I don't often drink on flights so the free alcoholic beverage is not a motivator, but I don't recall it ever even being offered. I am sure I would have received it if I asked, but many passengers would probably expect it to be offered if they had paid for it. I can understand that would be even harder for the flight attendants to figure out, especially on a full 777 when the bistro service already takes a long time. Overall I agree. If AC could not deliver all of the perks promised with the higher fare, then the fare difference should be refunded.
The marketing/revenue people ought to review this bundled fare with the ops people to ensure they can actually deliver what is being hyped in the promotional description. They also need to revisit the application of Rule 30.
On mainline, I've been in Y only once or twice on CO fares, and I seem to recall them coming around with a list when they take the LT07 orders that also has BVRG on it, but I could be mistaken.
On Jazz, aside from one memorable FA, I always had to tell them I had a free drink.
But I don't see how this conversation would go.
"Can I have a beer?"
"Sure that's $7"
"I thought I prepaid?"
"Let me check... oh yeah here you go"
Unless they just gave up at "Sure that's $7", I can't see how you'd be denied a drink. Unless you explicitly waited for them to walk up and say "sir would you like your free alcoholic beverage now?"